Frequently Asked Questions
About Our Products
What kind of products does Dogaroo sell?
Dogaroo specialises in practical, durable travel gear for dogs and their owners. Our range includes collapsible travel bowls, portable water bottles, car seat covers, drying towels, and more — all chosen to make adventuring with your dog easier and more enjoyable.
Are your products suitable for Australian conditions?
Absolutely. We're based in Australia and our products are selected with the Australian climate in mind — heat, dust, humidity, and impromptu beach swims included. We only stock gear we'd trust on a real Aussie adventure.
How do I know which size is right for my dog?
Each product page includes a sizing guide. If you're unsure, feel free to contact us with your dog's breed, weight, and measurements and we'll point you in the right direction.
Are your products safe for dogs?
Yes. We only stock products that are free from harmful materials. All products are BPA-free where applicable and designed with dog safety as a priority.
Orders & Shipping
Where do you ship to?
We ship Australia-wide. Please see our Shipping & Returns page for full details on delivery times and costs.
How long will my order take to arrive?
Most orders are dispatched within 1–2 business days. Delivery times vary by location — metro areas typically receive orders within 3–5 business days, while regional areas may take a little longer.
Can I track my order?
Yes! Once your order is dispatched you'll receive a tracking number via email so you can follow your parcel every step of the way.
Returns & Refunds
What is your return policy?
We want you (and your dog) to be happy with every purchase. Please visit our Shipping & Returns page for full details on how to return an item.
What if my item arrives damaged or faulty?
We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the issue and we'll make it right as quickly as possible.
Still Have Questions?
We'd love to hear from you. Get in touch with the Dogaroo team and we'll get back to you as soon as we can. 🐾